Privacy Policy

1. Information We Collect

The information we collect depends on how you use the website.

Information You Provide

You may provide personal information when you:

• Submit a contact or admissions inquiry
• Request information for yourself or another person
• Refer a prospective participant
• Contact us as a family member or recovery professional
• Inquire about becoming a community partner
• Make a contribution through Donorbox
• Communicate with us by telephone, text message, email, or another method

This information may include:

• Name
• Age
• Telephone number
• Email address
• General location
• Preferred method of contact
• Preferred move-in timeframe
• Whether you are a prospective participant, family member, professional, or another interested person
• Current or planned PHP or IOP provider
• Information included in an optional message
• Referral or professional contact information
• Community-partnership inquiries
• Contribution amount and related transaction information made available to us through Donorbox
• Other information you voluntarily provide

Recovery-Related and Other Sensitive Information

An admissions or referral inquiry may reveal that an individual is seeking recovery housing, is participating in outpatient treatment, or has another recovery-related need. We recognize the sensitive nature of this information and use it only for legitimate purposes related to evaluating and responding to the inquiry, operating RCVRY HOUSE, protecting safety, and complying with applicable law.

Please do not submit Social Security numbers, insurance identification numbers, complete medical histories, detailed diagnoses, full medication lists, bank account information, payment-card numbers, or other highly sensitive information through a general website form or ordinary email. If additional information is needed, RCVRY HOUSE will explain how it should be provided.

Submitting an inquiry does not guarantee admission to RCVRY HOUSE.

Information Collected Automatically

When you visit the website, our hosting, security, and technology providers may automatically collect certain technical information, such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Approximate geographic location
• Referring website
• Pages visited
• Date and time of access
• Website interactions
• Security and diagnostic information

This information may be collected through server logs, cookies, and similar technologies.

2. How We Use Information

RCVRY HOUSE may use personal information to:

• Respond to questions and requests
• Contact prospective participants, families, and referral sources
• Conduct preliminary admissions and suitability screening
• Schedule confidential conversations
• Evaluate whether RCVRY HOUSE may be an appropriate living environment
• Coordinate with an authorized treatment provider or referral source when appropriate
• Process and document contributions
• Provide contribution acknowledgments or transaction-related communications
• Respond to community-partnership inquiries
• Maintain business and communication records
• Operate, secure, maintain, and improve the website
• Detect fraud, abuse, security threats, or technical problems
• Protect the safety, rights, and property of RCVRY HOUSE, its participants, and others
• Comply with applicable legal, accounting, regulatory, and contractual obligations
• Establish, exercise, or defend legal rights

We do not use information submitted through admissions, referral, or contact forms for targeted advertising.

3. Admissions and Referral Information

Information submitted through the website is intended only to begin a conversation. It is not a substitute for the complete RCVRY HOUSE admissions and screening process.

When coordination with an outside PHP, IOP, treatment provider, recovery professional, or other organization is appropriate, RCVRY HOUSE will obtain or confirm the necessary authorization before exchanging protected or confidential information when required.

RCVRY HOUSE is a nonclinical sober-living provider. This website and Privacy Policy are not presented as a HIPAA Notice of Privacy Practices, and no statement on this website should be interpreted as representing that RCVRY HOUSE provides medical care, clinical treatment, therapy, or counseling.

4. Contributions and Donorbox

RCVRY HOUSE uses Donorbox to facilitate online contributions. When you use the Donorbox form or popup, your information is also collected and processed by Donorbox and its payment-processing providers under their own terms and privacy policies.

Information processed through Donorbox may include:

• Name and contact information
• Contribution amount
• Transaction date
• Billing or payment information
• Contribution preferences
• Information needed to issue a transaction confirmation or receipt

RCVRY HOUSE may receive contribution and contact records from Donorbox, but we do not directly collect or store complete payment-card numbers submitted through Donorbox.

You should review the Donorbox Privacy Policy before submitting a contribution.

5. How We Disclose Information

We may disclose personal information in the following circumstances:

Service Providers

We may provide information to companies that help us operate the website and conduct legitimate business functions, including:

• Website hosting and maintenance providers
• Form and email service providers
• Communications providers
• Donorbox and payment processors
• Data storage providers
• Website analytics providers
• Security and fraud-prevention providers
• Professional advisers, including attorneys, accountants, and insurance professionals

These providers receive information only as reasonably necessary to perform their services or as otherwise permitted by law.

At Your Direction or With Your Authorization

We may disclose information to a treatment provider, recovery professional, family member, referral source, or another person when you request or authorize the disclosure.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, a subpoena, court order, or lawful government request
• Protect someone from an immediate threat of serious harm
• Investigate suspected fraud, abuse, or unlawful activity
• Enforce an agreement or protect legal rights
• Protect the safety, security, rights, or property of RCVRY HOUSE, its participants, or others

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate confidentiality safeguards.

6. Sale of Personal Information

RCVRY HOUSE does not sell personal information for monetary or other valuable consideration.

We do not sell or disclose telephone numbers, text-message consent records, admissions inquiries, or referral information to third parties for their independent marketing purposes.

7. Cookies and Website Technologies

The website and its service providers may use cookies and similar technologies to:

• Maintain website functionality
• Remember user preferences
• Protect the website from fraud or malicious activity
• Understand general website traffic
• Diagnose technical problems
• Improve website performance and usability

Most browsers allow you to block or delete cookies. Disabling some cookies may affect website functionality.

If RCVRY HOUSE later adds advertising pixels, new analytics services, session-recording technology, or other materially different tracking tools, this Privacy Policy should be updated accordingly.

8. Communications

If you provide your contact information, RCVRY HOUSE may respond by telephone, email, or text message using the method you selected or the information you provided.

Providing a telephone number for an inquiry does not enroll you in unrelated marketing communications. Message and data rates may apply to text messages. You may ask us to stop nonessential text messages at any time by replying "STOP" or contacting us.

You may unsubscribe from promotional emails, if any, by using the unsubscribe instructions in the message or contacting us. We may still send necessary transactional or inquiry-related communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to and document an inquiry
• Conduct admissions or referral activities
• Maintain contribution, accounting, and business records
• Fulfill the purposes described in this Privacy Policy
• Comply with applicable legal and contractual requirements
• Resolve disputes
• Protect safety and security
• Establish, exercise, or defend legal rights

Retention periods may vary according to the nature and sensitivity of the information and the reason it was collected. When information is no longer reasonably needed, we may delete, deidentify, or securely dispose of it.

10. Data Security

RCVRY HOUSE uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. However, no website, email system, database, or method of internet transmission can be guaranteed to be completely secure.

Please do not send highly sensitive information through ordinary email or an unsecured website form. If you believe information you submitted has been compromised, contact us promptly.

11. Your Privacy Rights and Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request that RCVRY HOUSE:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate personal information
• Delete certain personal information
• Provide a portable copy of information you previously supplied
• Honor applicable choices concerning the sale of information, targeted advertising, or certain forms of profiling

RCVRY HOUSE does not currently sell personal information or use personal information for targeted advertising or qualifying automated profiling.

To submit a privacy request, email live@rcvry.house with "Privacy Request" in the subject line. Please provide enough information for us to identify the relevant records and understand your request. We may need to verify your identity before responding.

If we deny a request and applicable law provides a right to appeal, you may submit an appeal by emailing the same address with "Privacy Appeal" in the subject line and explaining why you believe the decision should be reconsidered.

We will not unlawfully discriminate against anyone for exercising an applicable privacy right.

12. Information About Other People

If you provide information about another person, you represent that you are authorized to provide the information or have an appropriate basis for doing so. Please avoid submitting unnecessary sensitive information about another person.

Providing information about someone does not authorize RCVRY HOUSE to disclose information back to you about that person. Privacy and authorization requirements may limit what we can discuss with family members, referral sources, or other third parties.

13. Children's Privacy

RCVRY HOUSE serves men age 19 and older. This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information through the website, please contact us so we can review and appropriately address the information.

14. Third-Party Websites

The website may contain links to Donorbox, outpatient providers, community organizations, social-media platforms, or other third-party websites. RCVRY HOUSE does not control the privacy, security, or content practices of those third parties.

Visiting another website or using a third-party service is subject to that organization's privacy policy and terms.

15. Emergency and Crisis Communications

The website, contact forms, email address, and voicemail are not monitored as emergency or crisis services.

If you or another person is in immediate danger, call 911. For an immediate mental-health or substance-use crisis, call or text 988. Do not submit an urgent request through a website form.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change. When we make changes, we will post the revised policy on this page and update the "Last Updated" date.

Material changes will be communicated in another reasonable manner when required by applicable law.

17. Contact Us

Questions about this Privacy Policy or RCVRY HOUSE's privacy practices may be directed to: